FAQs
Product Materials
Product Usage & Fit
Product Care & Maintenance
Other
What are the Arch Supports made of?
Nylon and Latex compression band, Open Cell Foam Core, Velvet fabric cover, Neoprene.
What are the Arch Compression bands made of?
Nylon and Latex.
What are the Gel Socks made of?
Olive oil, Grape seed Oil and Mineral Oil infused gel, Nylon and Latex.
What makes the STRUTZ® Soothing Hand and Foot Cream special?
It is made from our own specially blended formula that it is unlike anything on the market today. Enriched with Vitamins A, C, E, Pro-Vitamin B, green tea extract, peppermint and eucalyptus our highly concentrated naturally based moisturizer helps soften, smooth and soothe the thick hard skin found on feet.
How do I wear my STRUTZ® Sole Angel®?
The STRUTZ® Sole Angel® is designed to be worn with the fabric touching the bottom of your foot. It should be positioned mid-foot around the arch area. However, everybody is different and we all have particular areas of our feet that need more support than others so the STRUTZ® Sole Angel® can be rotated or moved back and forth depending on what feels most comfortable to the wearer. Just be sure to keep the pointed side facing towards your heel.
Do I need to break in my STRUTZ® Sole Angel®?
The STRUTZ® Sole Angel® helps your feet by maintaining an arch for your foot. It provides support and absorbs shock as you walk or run. We suggest a short break-in period such as wearing the STRUTZ® Sole Angel® one hour the first day, two hours the next day and so on until you can wear it all day long. This allows your foot to get accustomed to wearing our product and causes the cushion pad to mold into a perfect arch support for you. Detailed instructions about how to use your STRUTZ® Sole Angel® are included with each purchase.
If I have a medical condition like diabetes or poor circulation, can I wear STRUTZ® Sole Angel®?
Do not use the STRUTZ® Sole Angel® or Arch Compression band products if you have a serious medical problem. You should consult with your doctor before wearing.
How do the Moisturizing Gel Socks work?
The gel that is located in the heel of the sock is infused will olive oil, grape-seed oil and mineral oils. These natural moisturizers work to penetrate the hard calloused skin found on our feet. The result—smoother, softer feeling heels and feet. No more painful dry cracked heels. (Some people enjoy wearing them while walking in their shoes while others like to sleep in them.)
How often should I use my cream?
For optimal results we suggest that you use the STRUTZ® Soothing Hand and Foot Cream twice a day—once before going to be bed in the evening, and again in the morning.
How much of the Soothing Hand and Foot Cream should I use?
Our special formula is very concentrated so only a small amount of the STRUTZ® Soothing Hand and Foot Cream is necessary to effectively deliver its benefits. A little goes a long way with this product.
Can I wash my STRUTZ® Sole Angel®?
Yes, they are hand washable with mild soap and water. You should rinse it well and allow it to air dry. For longer product life DO NOT machine wash, tumble dry or dry clean.
How long will my STRUTZ® Sole Angel® last?
It is recommended to replace your STRUTZ® Sole Angel® after 3 - 6 months depending on frequency of use. Over time the foam center may flatten under body weight, making the Sole Angel less effective at supporting the arch.
How do I care for my STRUTZ® Moisturizing Gel Sock?
Hand wash the socks with mild soap and warm water. Let them air dry. DO NOT put your Moisturizing Gel Sock in the washing machine or dryer.
How long do the Moisturizing Gel Socks last?
With proper care the STRUTZ® Moisturizing Gel Sock will last for several months.
I see some products online that look like Strutz arch supports but they are not called STRUTZ, what are they?
They are inferior quality illegal counterfeit products. There are no authorized resellers of Strutz products so be sure to only buy your quality Strutz products from LoveMyStrutz.com, the Strutz store on Amazon, and Walmart.
How can I contact customer support?
You can email us at info@lovemystrutz.com.
We've made it easier for you
Full Return Policy
Our policy lasts 30 days. If 30 days have elapsed since your purchase, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit in the amount of the product purchase price less any shipping and processing charges will automatically be applied to your credit card or original method of payment.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at
info@lovemystrutz.com.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@lovemystrutz.com and send your item to:
Strutz
Attention: Returns
61-43 186th Street
Fresh Meadows, NY 11365
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he/she will find out about your return.
Shipping
To return your product, you should mail your product to:
Strutz
Attention: Returns
61-43 186th Street
Fresh Meadows, NY 11365
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, It will be minus the shipping charge from your purchase.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Privacy Policy
STRUTZ INC ("we", "us", "our") operates the website at www.lovemystrutz.com (the "Website"). We are a company registered in United States of America / State of New Jersey with company number (888) 787-8891 and have our registered office at 61-43 186th Street, Fresh Meadows, NY 11365. STRUTZ INC acts as Data Controller for the purposes of and as defined in the Data Protection Act 1998 ("DPA"). STRUTZ INC is fully registered under the DPA and seek to ensure their compliance with the protections the DPA affords you.
STRUTZ INC is strongly committed to protecting the privacy of its online users. We do not collect personally identifiable information about individuals, except when it is knowingly provided by such individuals or is collected by secure cookies like Google Analytics. We do not share voluntarily provided, personally identifiable information for any purpose other than its intended use.
STRUTZ INC believes that privacy on the Web is important, and we encourage you to read our privacy policy carefully, so that you will clearly understand our commitment and our practices regarding your personal data and how we treat it.
Information Collection
STRUTZ INC collects personally identifiable information when you use certain features of this website.
How We Use This Information
STRUTZ INC uses the information you provide to fulfill your online request, facilitate customer service and inform you of our services. We do not rent, sell or otherwise provide visitors' personal information to third parties, such as marketers and delivery organizations like UPS, FedEx or USPS. You acknowledge that it is possible that we could be forced to disclose personally identifiable user information in response to a search warrant or court order and otherwise in accordance with applicable law.
You acknowledge that we will, where required by law, comply with such requests. Disclosures may also be appropriate to protect our legal rights and the security or integrity of our Website, or in some cases to minimize or to avoid liability. In such cases we will take a proportionate response to such requests for disclosure and act in accordance with applicable law.
Web Log File Data
We collect some basic web log file data about Website visitors. This information includes domain names, IP addresses, and website traffic and server usage statistics. This information is used for site management and administration and to improve the content and overall performance of our site.
Cookies
Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site.
Data Security
STRUTZ INC makes every reasonable effort to ensure that all of the transactions that occur on our Website are secure. When purchasing our goods and services through the Website, all personally identifiable data is encrypted with Secure Socket Layer (SSL) encryption. SSL is the industry standard protocol.
Subscriptions
If you subscribe to a newsletter or other publication distributed by STRUTZ INC via e-mail, we will keep your e-mail address in a private distribution list. We do not use this e-mail address list for any other purpose, and we only add individuals at their request. At any time, you may opt out by using the unsubscribe link provided in the publication e-mail, which will remove your information from the distribution list for that publication. Alternatively please contact strutzhelp@gmail.com if you require your details to be removed or updated.
Third-Party Service Providers
STRUTZ INC may engage reputable third-party vendors to help us manage our Website and allow us to provide a better service to our users. STRUTZ INC never shares with third parties any personally identifiable information you provide when requesting information, except as required by law.
Links to Other Sites
This Website may have links to other sites we think may be of interest to our users. Their purpose is to provide users with convenient access to other sites that might interest them. A link to another site is not intended to imply any an endorsement of that third party's website content or services. We are not responsible for the privacy practices of any sites linked to the Website or not owned by STRUTZ INC You acknowledge that it is your responsibility to read privacy statements applicable at any such sites.
Email Communication
STRUTZ INC does not collect your e-mail address unless you voluntarily submit it to us or choose to communicate with us via e-mail. We do not sell or rent any e-mail addresses. When you send email in to STRUTZ INC via the Website, your message and e-mail address will be forwarded to the appropriate department within STRUTZ INC
Policy Changes
We will promptly post any changes to our privacy policy on the Strutz, Inc. website. It is your responsibility to review the privacy policy as your continued use of the Website will indicate your acknowledgement of and acceptance of the same.
Deletion and Removal of Information
You acknowledge that Information in our databases and systems which are not personal information will not be deleted. STRUTZ INC maintains backup files as a protection against natural disasters, equipment failures, or other disruptions in order to lower the risk of losing the valuable data that it needs to run its business. When we remove a record from our main files it does not necessarily remove that record from any of our backup systems. It may take up to six months before all the information in a backup file is completely erased through the normal recycling of backup files. In the meantime, as long as backup records exist, they receive the same privacy and security protections as our other records.
Google
We’ve updated our Analytics tracking code to support Display Advertising including Remarketing, Google Display Network Impression Reporting, the DoubleClick Campaign Manager and Google Analytics Demographics and Interest Reporting.. We’ve enabled Google Analytics to collect data about from site visitors.
We use Remarketing with Google Analytics to advertise online and connect with both current and new customers. Third party vendors, including Google, show our ads on sites across the internet. We use first party cookies, like the Google Analytics cookie and third party cookies, like the DoubleClick cookie, together to inform, optimize and serve ads based on someone’s past visits to our websites. We also use this approach to learn more about our ad impressions, other uses of ad services, and interactions with these impressions and services related to visits to our site.
We gather data from Google’s Interest-based advertising and 3-rd party audience data like age and gender to help us get to know our customers better to ensure we’re providing relevant products and solutions.
We will also not facilitate the merging of personally-identifiable information with non-personally identifiable information previously collected from Display Advertising features that is based on the DoubleClick cookie unless you have robust notice of, and the user's prior affirmative (i.e., opt-in) consent to, that merger.
You can opt of Google Analytics Display Advertising and customize your display network ads using your Ads Settings.
You can opt out of Google Analytics to prevent your data from being collected by heading here: https://tools.google.com/dlpage/gaoptout/
You can opt out of third-party vendor's use of cookies by visiting the Network Advertising Initiative opt-out page.
Terms of Service
This website is operated by Strutz. Throughout the site, the terms “we”, “us” and “our” refer to Strutz. Strutz offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
SECTION 1 - ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.
SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
SECTION 5 - PRODUCTS OR SERVICES (if applicable)
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
For more detail, please review our Returns Policy.
SECTION 7 - OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.
SECTION 8 - THIRD-PARTY LINKS
Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
SECTION 10 - PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy .
SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
SECTION 12 - PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall Strutz, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
SECTION 14 - INDEMNIFICATION
You agree to indemnify, defend and hold harmless Strutz and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
SECTION 15 - SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
SECTION 16 - TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
SECTION 17 - ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
SECTION 18 - GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of 560 Sylvan Ave Suite 1175 Englewood Cliffs US 07632.
SECTION 19 - CHANGES TO Terms of Service
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
SECTION 20 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at info@lovemystrutz.com.